非凡BVB 发表于 2007-12-4 23:26:00

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<P>宝乐技术还是可以的。。。我车都丢那换包围。。排气。。跟都没去跟。。。还是信得过的。。</P>

庞博士 发表于 2007-12-7 18:08:00

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<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">这么久没有回复的原因是我回家了一段时间和回到公司后与</SPAN><SPAN lang=EN-US>David</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">联系不上</SPAN><SPAN lang=EN-US>. </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">昨天</SPAN><SPAN lang=EN-US>David</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">来我司修车才得以了解了事情的全部经过</SPAN><SPAN lang=EN-US>.</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">关于</SPAN><SPAN lang=EN-US>David</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">所提到的两个问题拆装不熟练与三个螺丝没安上回复如下</SPAN><SPAN lang=EN-US>:</SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt"><SPAN lang=EN-US style="mso-fareast-font-family: &#39;Times New Roman&#39;"><SPAN style="mso-list: Ignore">1.<SPAN style="FONT: 7pt &#39;Times New Roman&#39;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><?xml:namespace prefix = st1 ns = "urn:schemas-microsoft-com:office:smarttags" /><st1:chsdate w:st="on" IsROCDate="False" IsLunarDate="False" Day="30" Month="11" Year="2007"><SPAN lang=EN-US>11</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">月</SPAN><SPAN lang=EN-US>30</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">日</SPAN></st1:chsdate><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">我回到深圳的当天就召集所有与当时此车维修相关的人员开会</SPAN><SPAN lang=EN-US>, </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">得知当时安装维修车辆的人是钣金部的一位资深技师金师傅</SPAN><SPAN lang=EN-US>(91</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">年开始修车同时在宝乐专职从事宝马车的钣金工作也有三年</SPAN><SPAN lang=EN-US>). </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">根据我们当时开会的结果与我们公司车辆维修的情况</SPAN><SPAN lang=EN-US>(</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">在我司维修的</SPAN><SPAN lang=EN-US>Z4</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">最少也有</SPAN><SPAN lang=EN-US>15</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">辆</SPAN><SPAN lang=EN-US>)</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">金师傅很有信心说拆装保险杠的工作是完全没有问题而且的确是已经拆装过多次</SPAN><SPAN lang=EN-US>. </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">而造成</SPAN><SPAN lang=EN-US>David</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">认为当时拆装不熟练的原因是因为当时此车的保险杠右前被撞坏</SPAN><SPAN lang=EN-US>,</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">而安装这被损坏的保险杠需要确定多个安装位置</SPAN><SPAN lang=EN-US>. </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">相比正常的保险杠拆装要费时得多</SPAN><SPAN lang=EN-US>.</SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt"><SPAN lang=EN-US style="mso-fareast-font-family: &#39;Times New Roman&#39;"><SPAN style="mso-list: Ignore">2.<SPAN style="FONT: 7pt &#39;Times New Roman&#39;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </SPAN></SPAN></SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">关于三个螺丝没安上的问题</SPAN><SPAN lang=EN-US>(David</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">昨天说明了只有两个螺丝</SPAN><SPAN lang=EN-US>). </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">据金师傅说保险杠上当时只有两颗螺丝</SPAN><SPAN lang=EN-US>(</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">前杠下面共有</SPAN><SPAN lang=EN-US>7</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">颗螺丝</SPAN><SPAN lang=EN-US>, </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">因保险杠右前被损坏有两颗螺丝没法安上</SPAN><SPAN lang=EN-US>), </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">安装时他配回了三个螺丝</SPAN><SPAN lang=EN-US>. </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">因此</SPAN><SPAN lang=EN-US>2</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">个螺丝的丢失是因为金师傅没装亦或有其它原因我们目前无法知晓</SPAN><SPAN lang=EN-US>.</SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 21pt; mso-char-indent-count: 2.0"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">对于这次维修质量的事件我深表歉意</SPAN><SPAN lang=EN-US>. </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">不过我们会以此为教训</SPAN><SPAN lang=EN-US>, </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">严格执行公司的质量控制流程</SPAN><SPAN lang=EN-US>, </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">尽可能把维修质量事件控制在最低水平</SPAN><SPAN lang=EN-US>. </SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 26.25pt; mso-char-indent-count: 2.5"><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">一直以来公司在维修质量控制上有一个严格的质量控制流程而且我本人对于质量的监管也从来不敢懈怠</SPAN><SPAN lang=EN-US>. </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">维修完工的车辆都有两人质检后才能交车</SPAN><SPAN lang=EN-US>.</SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">对于关系安全的项目维修更是有更为严格的管理步骤</SPAN><SPAN lang=EN-US>. </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">如安装轮胎螺丝</SPAN><SPAN lang=EN-US>, </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">我们有两人分别对所有的轮胎螺丝上扭力然后还有主管加以确认</SPAN><SPAN lang=EN-US>. </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">即便是有这样的一个流程但我们也难确保公司所有的职员不会出现疏忽</SPAN><SPAN lang=EN-US>, </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">因此期望各位如果在宝乐发现有维修质量问题时请及时与我联系</SPAN><SPAN lang=EN-US>, </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">以便我们能尽快采取相应的措施</SPAN><SPAN lang=EN-US>. </SPAN><SPAN style="FONT-FAMILY: 宋体; mso-ascii-font-family: &#39;Times New Roman&#39;; mso-hansi-font-family: &#39;Times New Roman&#39;">电话</SPAN><SPAN lang=EN-US>13312918912.</SPAN></P><P class=MsoNormal style="MARGIN: 0cm 0cm 0pt"><SPAN lang=EN-US><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p>&nbsp;</o:p></SPAN></P>

DANIEL 发表于 2007-12-7 18:18:00

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<P><FONT size=5>老庞好样的.</FONT></P><P><FONT size=5>也希望DAVID满意</FONT></P>

david仔z4 发表于 2007-12-8 07:56:00

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当然满意呢``````110%啦。哈哈```其中10就是我私人赏的。

波波夫 发表于 2007-12-8 18:34:00

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<P>解释了就好!</P><P>再碰到类似有两个螺丝因损坏装不上的情况,一定要事先告知客户.</P><P>望宝乐好还要更好!</P>

zjet 发表于 2007-12-9 11:43:00

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只要把事情弄明白了,把车修好了,让大家安安心心地开车就好了!

聪少 发表于 2007-12-13 17:39:00

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<P><FONT face=黑体 size=4>庞博士果然就是庞博士!</FONT></P><P><FONT face=黑体 size=4>值得我们学习!</FONT></P>
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